There are several benefits of using a third-party collection agency.
1) Collecting past due accounts can become time consuming and costly.
Every business has it’s specialty. Ours is collecting past due accounts. We offer an efficient system that puts the collection of your accounts receivables first. This allows your staff to focus on other critical tasks of running your business.
With Express Collections, you get the best of both worlds, state-of-the-art technology and good old-fashioned customer service. This combination of people and technology assures that your accounts will never get lost in the shuffle and resolve your claim in the shortest possible time.
2) Handling difficult accounts and/or mediating disputes.
In some situations, the consumer may have had an issue with services, the balance, or claim they are not the responsibile party. Express Collections has the ability to become involved in a situation that may have become adversarial without being part of the intial dispute. This allows us to become the neutral party and mediate the debt as necessary. Our collectors are trained to deal with difficult collection situations since their expertise is in the collection of past due accounts.