Latest News

New Experian research reveals that nearly half of U.S. adults regret financial decisions due to a lack of understanding, highlighting the critical need for stronger, ongoing financial education.

Debt collection agencies’ growing use of AI voice systems changes consumers’ emotional experiences by reducing feelings of stigma

Debt collection complaints surged in 2025 due to rising debt, more delinquencies, and increasingly aggressive or fraudulent callers.

Bank‑impersonation phishing texts have skyrocketed globally, using fake fraud alerts to trick consumers into clicking links and stealing money.

Scammers posing as debt collectors use fear to trick you into paying money you don’t owe, know the warning signs to protect yourself.

Senate Democrats introduced the Credit Card Fairness Act to cap most credit card late fees at $8, aiming to curb “predatory charges” that cost consumers billions.

Bankruptcies jumped in 2025 due to high rates, inflation, and rising debt, but remain closer to historical norms than crisis levels.

Almost every businessperson has encountered overdue accounts and slow payers can have a huge negative impact on your business.

What difference does your credit score really make? If you don’t plan on borrowing or using credit again — who cares about a few extra points?

Congratulations…Jenna Nelson! Our April 2026 “Collector of the Month”

Sooner or later, almost every business comes in contact with credit card data.  In 2007 every business who process or transmits credit card data needs to be in compliance with PCI DSS (Payment Card Industry Data Security Standard). 

A reoccurring situation that our agency, as well as other collection agencies face is the request to add-on or collect the collection fees charged to the client for the collection of the account.