Awards & Affiliations


Express Collections was the first collection agency to receive an Integrity Award by the Better Business Bureau for superior Customer Service. We were also the first South Dakota business to receive this award. In addition, Express Collections has achieved the High Honor Roll and maintained an A+ rating with the BBB since 2000.

better business bureau Integrity Award winner Logo

Press Release: Express Collections, Inc. Receives Better Business Bureau Integrity Award

Express Collections, Inc. received the Better Business Bureau Integrity Award at an award ceremony in Omaha, Nebraska. These awards focus on business practices with key stakeholders including customers, employees and the community at large, rather than a company’s growth, profitability or popularity. The Integrity Award winners were chosen by an independent panel of business leaders and members of the academic community. Express Collections was the first of two companies to ever win the award for the state of South Dakota.

“The BBB Integrity Award Winners have shown that ethics and integrity are core values of their organization,” said Jim Hegarty, president and chief executive office, of the Better Business Bureau serving Nebraska, South Dakota and southwest Iowa. “The BBB Integrity Award Winners join an elite group of organizations that realize dealing fairly and honestly with employees, customers and partners are central to profitability and growth.”

“We believe we need to set higher standards to help change the public’s perceptions of the collection industry,” said Troy Anderson, president of Express Collections, Inc. “Our efforts help keep pricing and service costs down by returning what would otherwise be lost revenue for our clients, which in turn, affects the community as a whole. We have worked diligently to implement effective training tools and resources to equip our collectors with the knowledge and experience to handle a variety of situations. We integrate basic social values with everyday business practices. By maintaining high ethical standards, we have been able to decrease the negative perception of the collection industry in the eyes of the public and restore the relationship between creditor and consumer.”


Express Collections is a proud member of the following:

  • American Collectors Association
  • Better Business Bureau
  • South Dakota Collectors Association
  • South Dakota Retails Association
  • Gillette Chamber of Commerce
  • Rapid City Chamber of Commerce
  • BNI (Business Network International)
  • Young Professionals