Are your collectors aggressive and confrontational? What is your philosophy?
Our Collection practices are ethical and professional, and follow all State and Federal laws. Our customer service approach is used to remind consumers of their outstanding balance and attempts to either secure payment in full, or establish a realistic payment arrangement. Our collectors maintain a customer service tone, even in the most difficult situations. Our philosophy is that tenacity and repetition is more effective than confrontation.
Bottom line... Collection of past due accounts must be done ethically, effectively, and efficiently while maintaining our clients public image. Since we are an extension of your office, our representation is your reputation.